Workshop Details

A4: Good to Great Supervision: Coaching Teams to Stay, Grow, and Lead in Child & Family Services

Presented by Jeermal Sylvester, MBA, CYC-P

Located at

Workshop Description

♦This session is appropriate for individuals in supervisory or executive leadership roles.

This interactive session equips supervisors, and team leads with powerful coaching strategies to improve retention, engagement, and morale in child and family service settings. Through real-time practice, storytelling, and practical tools like the Retention Equation and equity-centered coaching, participants will learn how to lead with clarity, connection, and consistency. Walk away with tools you can apply immediately—and a renewed sense of purpose. Perfect for anyone committed to turning burnout into breakthrough and supervision into real leadership.

Learning Objectives:

• Distinguish between managing and coaching and apply coaching strategies to improve team engagement and morale.
• Utilize the Retention Equation to implement consistent, actionable practices that support staff growth and retention.
• Lead with an equity-centered approach that fosters trust, psychological safety, and purpose among team members.

Presenter Bio:

Jeermal Sylvester is an executive coach and founder of Sylvester Solutions. With 15+ years in workforce leadership, he equips professionals to lead with clarity, equity, and impact. He also directs workforce development at Saint Joseph’s College.